Welcome to Lummont! We're delighted to hear from you. Whether you have a query about an order, want to collaborate, or simply wish to share your thoughts, we're here to assist you every step of the way.
Phone: (832) 232‑6501
Monday - Saturday:
9:00 am - 5:00 pm
We have a 30 -day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contactus@luumont.com. If your return is accepted, we’ll send you instructions on how to return your order. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contactus@luumont.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returning or Exchanging Items
We hope you love your purchase but if you don't, we're happy to process a new order or issue you a refund. Returns and exchanges are free when you use a prepaid return shipping label/QR Code. To return or exchange, items must be returned within 30 days from delivery date. Full details of all our return policies can be found on our Return Policy FAQ page. (HIPERVINCULO A LO QUE SIGUE)
What items are eligible to be returned or exchanged?
Items are in their original condition: unwashed and unworn. Items not in this condition will not be accepted. Final sale items cannot be returned or exchanged. Items which are defective may be returned or exchanged within 30 days from delivery date.
How much is the return shipping fee for online purchases?
Returns are free. Please see our "To return items by mail" instructions here.
Is the shipping fee charged for exchanges?
Exchanges will incur a restocking fee. Please see our "To exchange items by mail" instructions here.
How long do I have to return or exchange an item I bought online?
Returns/exchanges must be returned within 30 days of the delivery date.
How can I receive a refund for my order?
Refunds require proof of purchase: the shipping confirmation email or the original credit card used for the purchase.
Are there limitations on returning specific merchandise?
Final sale items cannot be returned or exchanged.
I am interested in purchasing an item that is marked as "Final Sale" on the website, or I have just purchased an item that is marked as "Final Sale." What does that mean?
Final Sale items cannot be returned or exchanged by mail or in stores.
Refunds and Credits
Most refunds are made in the form of original payment.
For exchanges, the item is returned first, then a second transaction is the purchase that completes your exchange. For more information, see How to Return or Exchange
Get the Status of Your Order
As soon as you place your order, you can see where it is on its way to your door.
Your order may take the full shipping time frame to arrive to you. If your order shows "in-process" that means we are getting your order ready to go! We will adjust the shipping method of your order to make sure that it's delivered to you by the promised date. As soon as your order ships, we will send you an email with the tracking information.
Track your order
Click "Orders and returns" to track your order. This link also appears in the top right corner of the website, above the Checkout button. You can either sign into your account to see your recent order history, or you can look up a single order by entering the order number and your email address.
For each order, you can see order details and shipment summary. The shipment information includes a tracking number for each package, which you can click to see the progress of your package.
In some cases, we may need to send an order in multiple packages that may arrive on different days. When we do, we provide tracking information for all packages, as well as details on which items you can expect in which package. You are charged only once if we choose to send your order in more than one package.
For each order, you can see:
Order details, such as your name, total price and the items included
Shipping summary, including the shipping carrier used and a tracking number for the package
What happens next?
We process your order as quickly as possible to ensure that you receive it within the specified delivery time. If your order doesn't arrive within that time frame, please contact us.
Sometimes, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we will notify you by email immediately.
In the rare instance that an out-of-stock item is not expected to come back in stock, we cancel the order for that item. In this case, we don't charge you for the item or any taxes or shipping charges related to it. You may see a temporary authorization on your credit card. However, if your order includes other items, taxes and shipping for that part of your order are still charged.
Shipping policies
|
Basic |
Standard |
Express * |
Priority ** |
|
|---|---|---|---|---|
|
Available where? |
All U.S. states |
All U.S. states |
Continental United States only |
Continental United States only |
|
P.O. box delivery? |
Yes |
Yes |
N/A |
N/A |
|
US Territories? |
N/A |
N/A |
N/A |
N/A |
|
Order placed before 3pm ET Mon-Fri |
N/A |
N/A |
Arrives in 2-3 business days |
Arrives next business day |
|
Order placed after |
N/A |
N/A |
Arrives in 3-4 business days |
Arrives in 2 business days |
|
Perfumes and colognes |
Eligible for shipment |
Eligible for shipment |
May not be eligible for this shipment method |
May not be eligible for this shipment method |
|
Notes |
Expedited delivery to rural and remote locations may require an additional 1–2 business days. May not be available for certain remote locations. Art cannot be shipped to Alaska nor Hawaii. Items sold and shipped by third-party sellers may not have the same shipping options available. Made-to-order items may be sent by white glove delivery. Check your order details for more information. LUUMONT Home has different shipping and handling options. Visit the luumont.com for details. |
|||
About Our Shipping and Handling Policies
Shipping charges and expected delivery dates are displayed in your shopping bag at the time of your order. This information also appears in your order confirmation email.
We package and ship your order as soon as we get credit card authorization and verification. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order. The carriers that may be used include, the U.S. Postal Service (USPS), United Parcel Service (UPS), FedEx.
Why Your Order May Arrive in Two or More Packages
Occasionally, we need to send your order in two or more shipments. Our shipping charge applies only to the first package shipped. There are no additional shipping charges for subsequent shipments for the same order.
Finding Your Size
Our size charts and measuring tips will help you order the correct size. If you don't have a measuring tape on hand, simply use a piece of ribbon or string and line it up against a yardstick. Feel free to contact us if you have any questions.
How to measure
If possible, get a friend to help.
Chest
Raise your arms slightly and measure around your body. Be sure to measure across your shoulder blades and the fullest part of your chest.
Neck
For casual shirts, find a collared shirt that fits your neck well. Lay the collar flat on a table and measure the “top” edge of the collar. For dress shirts, measure around the base of your own neck, keeping one finger between your neck and the tape measure.
Sleeve
Place your hand on your hip with your arm bent at 90 degrees. Measure from the middle of the back of your neck, across your shoulder and down your arm to the wrist.